FAQs

1. I am interested in placing an order. What should I do next?
 Simply add the item you like to your chart and complete the payment :)

2. What payment methods do you accept?

● We only accept Paypal. You do not have to have a PayPal account in order to pay for your purchase. PayPal offers the ability to make payments using a variety of different credit/debit cards without actually signing up for an account. All prices are in USD.

3. How long it will take to receive my order?
● Download links are sent automatically after successful payment. You will be notified by email about your order and links. 
Check your spam folders if you have not received links in 15 minutes.

● All product in our shop are digital goods. No printed materials will be shipped. 

IMPORTANT NOTE: If you're paying with echeck it will take about 3-5 business day to clear and it will delay your order.

4. What is this store's return and exchange policy?
● Due to nature of products, we do not offer refund or exchange. All digital sales are final. 
Please read the product description and our terms of use before you place the order.

5. What are the formats and sizes am I going to receive?
● Cliparts: 
> Each clipart saved separately in 6"x6" 300 dpi PNG files (transparent background).
> Each clipart saved separately in 6"x6" 300 dpi JPG files (white background).
> 1 EPS file editable in Adobe Illustrator.

● Digital Papers:
> Each paper saved separately in 12"x12" 300 dpi JPG files.

● Digital Stamps:
> Each clipart saved separately in 6"x6" 300 dpi PNG files (transparent background).
> Each clipart saved separately in 6"x6" 300 dpi JPG files (white background).

6. Do you accept color customisation?
 Yes, we could customize it for you. There is an additional charge for this request. You will need to contact us first for pricing before placing an order with custom color because products in our shop are instant download items and sold as is. There will be no refund once you purchase it.

7. Do you accept custom order?
Unfortunately we do not accept custom order at the moment. Our creative elves are currently working hard to provide you with new designs. Any suggestion will always welcome :)

8. Can I resell the product(s) I purchased from you? 
NO, you cannot re-sell, reproduce or "trace", share, give away, resell or redistribute any products purchased from Lemon Elf Studio as is or even altered. It is illegal and consider stealing. You have to create a product and use our designs on it and make commercial activities. Simple collage is not allowed. Changing colors is not counted. It must be incorporated into a design means you must add approx. 60-70% of your own design elements to make a new design this includes any type of digital file whether printable or not.

9. How many times can an order be downloaded?
● Each digital order placed allows the file to be downloaded 3 times. Please keep in mind LEMON ELF STUDIO has 60 days POLICY to keep your data. It is buyers responsibility to back up the files upon purchase to prevent loss.

10. I've purchased a product but I do not know how to unzip and use the file, what should I do?
● It is the buyer's responsibility to make sure he/she knows how to unzip the ZIP files and use PNG, JPG and EPS files before they purchase. It is also their responsibility to know which software they need to open and use these files prior to making a purchase.

Cant find the answer you're looking for? Feel free to contact us :)

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